FAQs & Shipping

When will my items ship?

Please allow 5-7 business days (M-F) for orders to be fulfilled. Shipping time once fulfilled will vary based on shipping method chosen and customer location.
Any pre-order items will be clearly marked and list production time in the item description. Please feel free to reach out to us before purchasing if you have any questions or need your order by a specific date, we will do our best to accommodate any requests.

Do you ship worldwide?

Yes! You will be able to select domestic and worldwide shipping options during checkout.

Will I be responsible for customs fees?

Buyers outside of the U.S. are responsible for any customs and import taxes that may apply. If a package is returned due to unpaid fees the buyer is responsible for the shipping costs.

Can I cancel my order?

If you would like to cancel your order, please reach out to us as soon as possible. We would be happy to assist with cancelling an order that has not been shipped.

Do you offer returns?

We stand behind everything we create and want you to be happy with your new jewelry! If you are not satisfied with your purchase, please reach out to us within 7 days of receiving your order and we can assist with arranging a return or store credit. Buyers are responsible for return shipping costs. Returns are processed within 5-7 business days of receiving your item.

*Please note: We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition. Returns need to be made unworn and with their original packaging. Earrings that have been tried on or worn cannot be returned for hygiene reasons.

All Lassoed Moon items are thoughtfully finished and go through a thorough quality control process before being listed for sale. Due to their handmade nature, some small inconsistencies may occur. We believe this is part of the beauty in purchasing handmade, and ensure that any variations that may be present do not affect the quality, durability, or appearance of the final piece.

Sale items, special orders, made-to-order, and custom jewelry are final sale.

How should I care for my jewelry?

Lassoed Moon jewelry is made from lightweight acrylic, polymer clay, resin, high-quality metals, raw brass, pearls, and/or glass beads. While polymer clay is strong and slightly flexible, you should avoid dropping or bending your jewelry. Other components like glass beads and pearls are more fragile and may break if dropped.

Polymer clay and acrylic can be scratched by other hard materials, so we advise storing it away from sharp or metal jewelry.

We don't recommend swimming or showering in your jewelry to prolong its life.

Raw brass may tarnish, especially when exposed to humidity or sweat. Tarnished brass can be cleaned with natural materials like vinegar or salt mixed with lemon juice and polished with a soft jewelry cloth.

If you happen to get any stains or makeup on your polymer clay pieces you can clean them gently with rubbing alcohol and a q-tip.

Are polymer clay or acrylic earrings heavy?

Not at all! Many people say that wearing earrings made from these materials feels like wearing nothing at all. Most earrings weigh around 0.2 ounces, but if you're ever curious about the weight of a specific style, please reach out to us!

I heard that polymer clay is fragile, is that true?

When cured properly, polymer clay is strong, slightly flexible, and should not break from normal use. Of course, you should still be careful with your pieces and avoid dropping or bending them so they last as long as possible.

Do you offer custom orders?

We are able to complete a limited number of custom orders per month. If you are interested in a custom order, or customizing an in-stock item by changing the earring post or chain type, please contact us using the form below or email info@lassoedmoon.com and we would be happy to help!

Do you offer clip-on earrings?

Yes! We offer options that make it easy for non-pierced ears to enjoy our jewelry. Clip-on converters are available as an add-on item that can be purchased with any order and make it possible to wear your Lassoed Moon earrings without changing the style and keep the post intact. We also have gold and silver ball stud style clip-ons available at all times which can be used as a replacement for the top of most earring styles. If you are interested in replacing the top of an earring please reach out to us! We would be happy to assist and find whatever option works best for you.

What are your earring posts made of?

All of our earring posts are either gold-filled, pure titanium, stainless steel, or gold-plated. The metal used will be clearly listed in each description, but we are always happy to help if you have any questions. We recommend titanium or gold-filled posts if you have very sensitive ears, but if you have an allergy or concern, please don't hesitate to reach out to us!

Have a question we didn't cover? We'd love to hear from you!

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