FAQs & Shipping

When will my items ship?

Most of our pieces are made-to-order, just for you! We're currently experiencing a bit of a delay in production times due to high order volume. We apologize for the wait! Please allow 4-6 weeks for your items to be created before shipping. If you purchase one of our preorder pieces there will be specific shipping times noted in the product listing which override our typical production time. We do have a quick to ship section with products that are ready to ship within 3-5 business days if you're looking for something in a hurry! Please note, if you place a single order with various shipping times your order will ship together when all products are ready, unless you purchase our ship separately listing which will allow your order to ship in two packages as they're ready. Shipping time once fulfilled will vary based on shipping method chosen and customer location.
Please feel free to reach out to us before purchasing if you have any questions or need to receive your order by a specific date, we will do our best to accommodate any requests.

Do you ship worldwide?

Yes! You will be able to select domestic and worldwide shipping options during checkout.

Will I be responsible for customs fees?

Buyers outside of the U.S. are responsible for any customs and import taxes that may apply. If a package is returned due to unpaid fees the buyer is responsible for the shipping costs.

How should I care for my jewelry?

Most Lassoed Moon pieces are made with laser-cut acrylic, which while strong and long-lasting, should be cared for to maximize it's life and ensure it looks good as new. Here are some tips for caring for acrylic jewelry:

  • Treat your acrylic pieces with love and store them away from other jewelry that may scratch it's surface. We recommend storing on a hanging rack, in the packaging you received it in, or in a jewelry box.
  • If there are spots or fingerprints on your jewelry, please use a microfiber cloth to polish pieces (like the kind you'd use to clean glasses or a phone screen). Regular towels or cloths could leave scratches on acrylic surfaces. 
  • Please don't swim, shower, or bathe in your acrylic jewelry, it's not a fan of the water!
  • Some perfumes, sprays, and makeup may contain alcohol or other chemicals that can damage acrylic jewelry and any hand-painted elements, because of this we recommend adding your jewelry as the final piece of your look to avoid any accidents. 
  • Prolonged sun exposure can discolor many materials, acrylic is no exception! Try to avoid storing your jewelry directly in the sun.

Other materials used in Lassoed Moon jewelry include enamel, high-quality metals, vintage elements (including vintage silk, velvet, and other fabrics), raw brass, freshwater pearls, and glass beads.

The same care tips listed above apply to all of these materials, but additional care should be taken to avoid dropping or breaking some of these fragile elements, or snagging vintage fabrics.

Raw brass and silver specifically may tarnish, especially when exposed to humidity or sweat. Tarnished metals can be cleaned with jewelry cleaner or natural materials like baking soda and water, or vinegar mixed with lemon juice and polished with a soft jewelry cloth.

Can I cancel my order?

If you would like to cancel your order, please reach out to us within 48 hours of placing the order. Our pieces are made-to-order just for you, and cannot be cancelled once production begins, but we will be happy to assist whenever possible.

Do you offer returns?

We stand behind everything we create and want you to be happy with your new jewelry! If you are not satisfied with your purchase, please reach out to us within 7 days of receiving your order and we can assist with arranging a return or store credit. Buyers are responsible for return shipping costs. Returns are processed within 5-7 business days of receiving your item.

*Please note: We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition. Returns need to be made unworn and with their original packaging. Earrings that have been tried on or worn cannot be returned for hygiene reasons.

All Lassoed Moon items are thoughtfully finished and go through a thorough quality control process before being listed for sale. Due to their handmade nature, some small inconsistencies may occur. We believe this is part of the beauty in purchasing handmade, and ensure that any variations that may be present do not affect the quality, durability, or appearance of the final piece.

Sale items, special orders, and custom jewelry are final sale.

Are acrylic earrings heavy?

Acrylic is a very lightweight material. Depending on the earring style many of our earrings weigh under 5 grams each (about the weight of a U.S. nickel). We do make some more elaborate styles and statement pieces that are heavier, but all weights will be listed in the item descriptions. If you have any questions or concerns about the weight of our jewelry, please feel free to reach out to us before placing an order!

When will my favorite item come back in stock?

We do our best to restock popular, sold-out styles as frequently as possible while rotating through different collections. We also love making new things for you to enjoy, so it may take a while for a piece you've had your eye on to come back in stock. We love to hear from you and knowing which items you'd like to see come back helps us decide what to bring back next! So please feel free to reach out to us anytime if there's a piece you have your eye on.

We will share any upcoming collections and restocks on social media (usually Instagram), as well as through our email list. Plus! You can sign up for restock alerts on specific sold-out pieces here on our website. Simply check the product page of the item you're looking for and click the "notify me" link to receive an alert when it's back in stock.

Do you offer custom orders?

We are not offering any fully custom orders at this time. We apologize for the inconvenience. We may be able to help if you are interested in customizing an in-stock item by changing the hardware, metal color from gold to silver, or making minor adjustments using our hardware change listing.

Do you offer clip-on earrings?

Yes! We offer options that make it easy for non-pierced ears to enjoy our jewelry. Clip-on converters are available as an add-on item that can be purchased with any order and make it possible to wear your Lassoed Moon earrings without changing the style and keep the post intact. We also have gold and silver ball clip-ons available at all times which can be used as a replacement for the top of most earring styles. If you are interested in replacing the top of an earring please use our hardware change listing or reach out to us! We would be happy to assist and find whatever option works best for you.

What are your earring posts made of?

We use a variety of metals for our earring posts, such as: sterling silver, gold-filled, pure titanium, stainless steel, niobium, or gold-plated over a nickel free base metal. The metal used will be clearly listed in each description, but we are always happy to help or switch the hardware on an earring design to accomodate. We recommend titanium, niobium, or gold-filled posts if you have very sensitive ears, but if you have an allergy or concern, please don't hesitate to reach out to us!

Have a question we didn't cover? We'd love to hear from you!

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